Salon House Rules

Huber Frank HairSalon

Dear Guest,

The goal of Huber Frank Hairsalon is to ensure that every visit is comfortable, safe, high-quality, and exclusive.

Please observe the following house rules so that we can ensure consistent, high-quality service for all our guests.

Huber Frank

Booking and cancellation

You can book an appointment online, by phone, or in person.
Your booking becomes valid upon confirmation.
If you are unable to attend, please let us know at least 24 hours in advance so that another guest can take the spot.
In the event of cancellation within 24 hours or a no-show, a fee of 50% of the service price will be charged.
In the event of a delay exceeding 10 minutes, the appointment may be cancelled or the service performed in a shortened form.
In the event of repeated delays or cancellations, a deposit is required.

We adhere to the highest hygiene standards in our salons.
We use disinfected tools and clean textiles after each guest.
Please let us know before your arrival if you are aware of any infectious disease or scalp condition.
Consuming food and using alcohol or tobacco products are not permitted in the salon.
Please respect the clean and peaceful environment within the salon.

The prices apply to basic services; a surcharge may be applied based on hair length.
Payment is possible by cash or bank card.
Prices are set uniformly across Huber Frank Hairsalon locations; however, variations may occur due to local costs.
The current price list is always available at the reception and on our online platform.

Huber Frank Hairsalon offers a 3-day guarantee on all its services.
We can only accept complaints in person or in writing within 3 days.
The guarantee applies to discrepancies regarding the agreed-upon style or color, not to differences in taste.
The guarantee is valid only if the guest has followed the recommended at-home care instructions.
The warranty is void in the event of a procedure performed at another salon or at home.

Upon arrival, please report to the reception and wait for your hairdresser to call you.
Please keep your phone on silent mode in the salon so that every guest can relax undisturbed.
Children under the age of 12 may only be present in the salon if accompanied by an adult; hair coloring and extravagant haircuts require parental consent or authorization.
We can only accommodate pets in a carrier, provided they do not disturb other guests.
We cannot accept responsibility for personal belongings.
Huber Frank Hairsalon expects respectful behavior and civilized communication from every guest.

A camera system may be in operation in the salon for security purposes.
Huber Frank Hair-salon reserves the right to modify the house rules.
By entering the salon and availing themselves of the service, the guest accepts the terms of the house rules.
The data management policy for the camera system is available at the reception.

We follow the same service protocols and quality standards at every Huber Frank Hairsalon location.
Our hairdressers undergo continuous professional training to ensure they always work with the latest techniques.
We use only professional, certified products to preserve the health of the hair.
Our goal is for you to receive the same premium experience at Huber Frank Hair Salon, wherever you go.